Privacy Policy

Who we are

This website is operated by the TRKR team. We are the data controller for the personal data collected through this website. 

If you have any questions about this Privacy Policy or your personal data, you can contact us at: carey@trkr.co.uk

What personal data we collect

We may collect and process the following personal data: 

Information you provide directly:

• Name  

• Email address  

• Phone number  

• Order details (such as service selection) 

• Information submitted through contact forms or enquiries  

Information collected automatically:

• IP address  

• Browser type and device information  

• Pages visited and time spent on pages  

• Clicks, scrolling, and navigation behaviour  

• Referring website  

How we use your data

We use your personal data to: 

• Process surveys 

• Communicate with you about purchases or enquiries  

• Provide customer support  

• Improve our website and user experience  

• Manage business operations and records  

• Send marketing emails

Legal basis for processing (UK GDPR)

We process your personal data under the following lawful bases: 

• Contractual necessity – to process and deliver TRKR Rapid orders and services  

• Legitimate interests – to operate, secure, and improve our website and business  

• Consent – for cookies and marketing communications  

• Legal obligation – for accounting, tax, and regulatory requirements  

Visitor data and orders

When you place a TRKR Rapid order, we collect personal data necessary to process your survey. This includes your name, contact details, billing address, and order information. 

We use this data to fulfil your orders, provide customer support, and maintain business records. 

Service providers

We use trusted third-party service providers to operate our website and business: 

1. Website hosting and e-commerce

Squarespace processes personal data on our behalf to provide website hosting, analytics, and online services. 

2. Payment processing

Payments are processed securely through Squarespace Payments, our e-commerce provider. 

Squarespace uses secure third-party payment processing and fraud prevention services to complete transactions safely. 

We do not store full payment card details. 

3. Customer relationship management

We use Pipedrive to manage client enquiries, contact details, and track communications and business relationships. 

4. Document storage

We may use Google Workspace (Google Drive/Docs) to securely store names, emails and communication details.  

5. Forms and data collection

Typeform is used to collect and manage responses submitted through TRKR Rapid forms, such your category and key questions. Data submitted through Typeform is processed securely and only used for the survey purposes.  

Cookies

This website uses cookies and similar technologies. 

• Necessary cookies are required for website functionality, including checkout features  

• Analytics cookies are used to understand website traffic and improve user experience 

You can accept, reject, or manage your cookie preferences at any time through the cookie banner or your browser settings. 

Data sharing

We only share personal data with trusted service providers where necessary to operate our website, process your TRKR Rapid orders, or manage communications. These providers process data on our behalf under appropriate data protection agreements. 

Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, and accounting requirements.

Marketing communications

We may send marketing emails.

You can request deletion from our contact lists at any time by clicking “unsubscribe” in any email, or asking us to do so.

Your rights (UK GDPR)

You have the right to: 

• Access your personal data  

• Request correction of inaccurate data  

• Request deletion of your personal data  

• Restrict or object to processing  

• Withdraw consent at any time  

• Request data portability (where applicable)  

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)  

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date. 

Contact

If you have any questions about this Privacy Policy or your personal data, contact us at: 
carey@trkr.co.uk